Last Updated: June 2026

At SitPoint, customer satisfaction is important to us. This policy outlines conditions for returns and refunds.

Spare Parts and Products

Products may be returned within 7 days of delivery if:

  • The item received is defective
  • The item received is damaged during delivery
  • The wrong item was supplied

Returned items must:

  • Be unused
  • Be in original packaging
  • Include proof of purchase

Non-Returnable Items

The following items are generally not eligible for return:

  • Used products
  • Custom ordered parts
  • Products damaged due to misuse or improper installation
  • Clearance or promotional items

Repair Services

Payments made for completed repair services are generally non-refundable.

However, if a repair issue directly results from workmanship provided by SitPoint, customers should notify us within 7 days for assessment and corrective action.

Refund Process

Approved refunds will be processed through the original payment method where applicable, within 7–14 business days.

Return Shipping

Customers may be responsible for return shipping costs unless the error was caused by SitPoint.